At Ponohoom, we understand how important it is for your furry friends to receive their essentials quickly and safely. We're committed to delivering your orders efficiently.
Our delivery services
We offer a range of delivery options to suit your needs:
| Delivery type | Cost |
| Express | $15 5 - 10 working days |
| Free standard delivery |
$0 7-15 working days |
Order processing times
Standard orders: Orders are typically processed and dispatched within 1-2 working days.
Next Day/Saturday orders: To ensure Next Day or Saturday delivery, orders must be placed and confirmed by 2 PM (local time) on a working day for Next Day Delivery, or by 5 PM (local time) on Friday for Saturday Delivery. Orders placed after these cut-off times will be processed on the next available working day.
Tracking your order
We know you'll be excited to receive your pet's goodies!
Once your order has been dispatched, you will receive a shipping confirmation email which will include a tracking number and a link to our courier's website. You can use this to monitor the progress of your delivery.
We use multiple companies which provide tracking information.
It is our company policy not to leave parcel at safe place unless it's at your discretion and we will not take responsibility if the parcel gets lost.
Having trouble tracking your order? Please visit our FAQ page or Contact us for assistance.
Important delivery notes
Delivery attempts: Our couriers will typically attempt delivery multiple times. If delivery is unsuccessful, a card will be left with instructions on how to arrange redelivery or collection from a local depot.
Delivery address: Please ensure your delivery address is complete and accurate to avoid delays. We cannot take responsibility for parcels delivered to an incorrect address supplied by the customer.
Signature required: For security, some deliveries may require a signature upon receipt.
P.O. boxes: We are currently unable to deliver to P.O. Box addresses. Please provide a physical street address.
Heavy/Bulky items: For exceptionally large or heavy items, additional shipping charges or extended delivery times may apply. Any such charges will be clearly communicated at checkout.
Need help with your delivery?
If you have any questions about your order or our delivery services, please don't hesitate to:
Visit our comprehensive Frequently Asked Questions (FAQ) section.
Contact us directly via email or phone.